Last Updated: October 22, 2026

At Qissa-O-Lakeer, accessible at https://qissalakeer.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website or place an order.

1. Information We Collect

We may collect the following types of information:

Personal and Contact Information

• Name

• Phone number and email address, when provided

• Billing and delivery addresses

• Other information you provide when contacting us or placing an order

Order Information

• Products purchased

• Order history and order status

• Custom artwork instructions, design references, dimensions, text, and other specifications you submit

Payment Information

• Payment method, such as Cash on Delivery or bank transfer

• Payment confirmation and relevant transaction details needed to verify your order

We do not intend to collect unnecessary banking information, such as your bank password or PIN.

Technical Information
When you browse our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and basic website usage data. Cookies and similar technologies may be used where enabled.

2. How We Use Your Information

We may use your information to:

• Process, confirm, prepare, and deliver your orders

• Contact you about order confirmation, payment, delivery, or customer support

• Create and fulfil custom artwork according to your instructions

• Verify bank transfers and maintain transaction records

• Respond to questions, complaints, returns, or reports of damaged or defective products

• Improve our website, products, services, and customer experience

• Protect our business and customers against fraud, misuse, or unauthorised activity

• Meet applicable legal, tax, accounting, and regulatory obligations

We will not use your personal information for purposes incompatible with this policy without an appropriate legal basis or notice where required.

3. Order Confirmation and Communications

We may contact you through phone calls, SMS, WhatsApp, or email using the details you provide. These communications may relate to order verification, custom artwork details, payment confirmation, shipping updates, or customer service.

You may receive essential messages about an order even if you do not subscribe to marketing communications.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential functions, remember preferences, improve performance, and understand website usage.

Third-party services, such as analytics tools or advertising tools, may also use cookies if they are installed and enabled on our website.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect some website features.

5. When We Share Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when reasonably necessary to operate our store, including:

• Courier and delivery services: to deliver your orders

• Payment or banking services: to verify and process payments

• Website hosting and technical providers: to maintain and secure the website

• Analytics or marketing providers: if such tools are used on our website

• Professional advisers or public authorities: where necessary for legal compliance, dispute resolution, or protection against fraud

We aim to share only the information reasonably needed for the relevant purpose. Service providers may process information according to their own terms and applicable privacy obligations.

6. Bank Transfers and Cash on Delivery

For Cash on Delivery orders, we use your contact and delivery details to confirm and deliver your purchase.

For bank transfers, we may use transaction references, payment confirmations, and relevant transaction details to verify that payment has been received. Please do not send bank passwords, PINs, or other sensitive security credentials to us.

Banking services may process your payment information under their own privacy policies and terms.

7. Custom Artwork and Customer-Provided Content

If you order custom artwork, we may use the names, text, photographs, design references, and other materials you submit solely as reasonably necessary to discuss, create, and fulfil your order.

Please ensure that you have the necessary rights or permissions to share any photographs, images, or other materials supplied for your custom order.

We will not intentionally publish identifiable customer-submitted materials as promotional content without appropriate permission, unless otherwise permitted by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and meeting legal obligations.

Retention periods may vary depending on the type of information and the circumstances. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

9. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use care when sharing personal information online and contact us if you believe your information has been misused in connection with an order.

10. Your Privacy Choices and Rights

Depending on applicable law, you may be entitled to request access to, correction of, or deletion of certain personal information we hold about you, or raise an objection or complaint about how it is handled.

Some information may need to be retained to fulfil an order, maintain legally required records, resolve disputes, or comply with applicable law.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. We do not control the privacy practices of independent third parties.

Please review their privacy policies and terms before providing information directly to them.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without any consent or other safeguards required by applicable law. If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take reasonable action.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website features, or legal requirements change. Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Qissa-O-Lakeer

Website: https://qissalakeer.com

Phone / WhatsApp: +92 305 9630000

We value your trust and are committed to handling your information responsibly.